Privacy Policy
Effective Date: 10 July 2026
I AM SINGER is operated by My Singer Sdn Bhd. We take our customers' personal privacy seriously and process personal data in accordance with Malaysia's Personal Data Protection Act 2010 ("PDPA") and other applicable laws.
1. Information We Collect
When you browse our website, book a room, register as a member, attend an event, make a payment, or contact us, we may collect:
Name, phone number, email address and WhatsApp contact details;
Date of birth or birthday month;
Booking date, headcount, room, package and event requirements;
Membership, points, coupon and spending records;
Payment status, refund and invoice details;
Customer service enquiries, complaints and correspondence records;
IP address, device, browsing records and cookie information;
CCTV footage from public areas of the premises.
As a general rule, we do not store full bank card numbers or card security codes; such data is typically processed directly by our payment service providers.
2. Purposes of Use
We may use personal data to:
Process and confirm bookings;
Provide room, F&B, membership and event services;
Process payments, deposits, refunds and invoices;
Send booking confirmations, arrival reminders and essential service notices;
Send promotions, birthday privileges and event information with your consent;
Handle enquiries, complaints, lost property and service disputes;
Prevent fraud, malicious bookings, chargebacks and promotion abuse;
Maintain the safety of customers, staff, equipment and premises;
Improve our website, service quality and business operations;
Comply with legal, tax and regulatory requirements;
Establish, exercise or defend the company's legal rights.
If you decline to provide information necessary to complete a booking, payment or security verification, we may not be able to provide the relevant service.
3. CCTV Monitoring
To protect the safety of individuals and property, we may install CCTV at entrances, reception, cashier areas, corridors and other public areas.
We do not install CCTV in highly private areas such as restrooms or changing areas. CCTV footage is used only for security management, incident investigation, dispute handling and legal requirements.
4. Disclosure of Information
Where genuinely necessary, we may share relevant data with:
Payment, website, cloud storage and technology service providers;
WhatsApp, SMS and email service providers;
Accountants, lawyers, insurers and professional advisers;
Security, property management and incident-handling service providers;
Courts, police, regulators and other authorities with jurisdiction;
Other parties authorised by you.
We do not sell or rent customers' personal data to unrelated third parties.
5. Marketing Communications
With your consent, we may send promotions and event information via WhatsApp, SMS or email.
You may reply "STOP" or "unsubscribe" at any time, or contact us to cancel marketing communications. Cancelling marketing communications will not affect normal booking, payment, refund or essential service notices.
6. Data Security and Retention
We take reasonable technical and organisational measures to protect personal data, including access controls, encryption, security logging, staff access management and contractual controls over service providers.
Personal data is retained only for as long as necessary to fulfil the relevant purposes, perform contracts, handle disputes or comply with legal requirements. Once the retention period expires, we will delete, destroy or anonymise the relevant data.
No internet or electronic system can guarantee absolute security. In the event of a data breach likely to cause significant harm, we will take investigation, remediation and notification steps in accordance with applicable law.
7. Cross-Border Processing
The cloud, payment, communication or technology systems we use may be located outside Malaysia.
Where cross-border processing occurs, we will take reasonable measures to protect the data, including purpose limitation, access controls, contractual protections, encryption and data minimisation.
8. Your Rights
To the extent permitted by applicable law, you may:
Enquire whether we hold your personal data;
Request access to or correction of your personal data;
Withdraw marketing or other withdrawable consent;
Request restriction of specific data processing;
Request data portability;
Lodge a complaint about the processing of your personal data.
Requests for deletion or withdrawal are not absolute. Where data is used for payment, tax, security, anti-fraud, dispute-handling or legal liability purposes, the company may continue to retain it for the period permitted by law.
We will not deny essential services or impose unfair treatment on a customer solely because they reasonably exercise their privacy rights.
9. Minors
Customers under 18 years of age should use this website and our services under the guidance of a parent or guardian.
We will not knowingly promote alcoholic beverages or other age-restricted services to a customer we know to be a minor.
10. Policy Updates
We may update this policy in response to changes in law, our services or technology. Material changes will be notified via our website or other appropriate means.
11. Contact Us
For enquiries, corrections, withdrawal of consent or complaints, please contact:
Company name: My Singer Sdn Bhd
Brand name: I AM SINGER
Phone: +601152096668
Address: 163D-2-06 Gurney Paragon Mall, Persiaran Gurney, 10250 George Town, Penang
This policy is governed by the laws of Malaysia. In the event of any discrepancy between language versions, the Malay-language version published in accordance with the law shall serve as the primary reference for interpretation, provided that this shall not limit the rights customers are entitled to under Malaysian law.
